It may be an intermittent issue.
Please conduct the following operations and re-login MIRAI.
*In case you are in the middle of updating something in MIRAI, please make sure to take a backup (by copy and paste into Notepad etc.) in advance.
<PC>
Open the browser in incognito view.
If the operation above does not resolve the issue,
Use any other browser app (Google Chrome / Microsoft Edge etc.) and access MIRAI with the following URL:
https://performancemanager5.successfactors.eu/sf/home?bplte_company=shiseidoco
<B-TAB>
Re-open SuccessFactors app.
If the operation above does not resolve the issue,
Use any browser app (Safari etc.) and access MIRAI with the following URL:
https://performancemanager5.successfactors.eu/sf/home?bplte_company=shiseidoco
In case the issue is not resolved, please contact MIRAI Help Desk.
TEL: 011-330-8322
TEL: 0120-646-800 (Personal Phone)
EMAIL: mirai.helpdesk@to.shiseido.co.jp
*Availability: 9:00~17:30 on Working Days